Product Design Manager
July 2016 - Present
I’m currently a Product Design Manager at NerdWallet, where I lead a talented team of product designers who are rethinking the finance industry and are passionate about designing experiences that empower people to take action with clarity around life's financial decisions.
Director of User Experience
April 2016 - June 2016
In my role as Director of User Experience I lead a team of designers in re-imagining the crowdfunding experience. I balanced my time between applying design thinking to inform broader product strategies, diving deep into to design to create delightful product experiences based on user insights and business goals and managing and mentoring other designers on the growing design team.
Lead Product Designer
September 2014 - March 2016
As a Lead Product Designer with Indiegogo’s design team I focused on various aspects of Indiegogo’s product design and delivery processes, as well leading cross-disciplinary teams to create new crowdfunding experiences based on both deep user insights and business goals.
UX Solution Principal
June 2012 - August 2014
As a design leader with Slalom Consulting’s User Experience practice, I was the client-facing team lead on complex enterprise-wide projects for various clients throughout the Bay Area. Along with leading project teams, I also pursued business development opportunities at both new and existing clients. I oversaw the UX point of view on project proposals through outlining project scope, defining activities, selecting team resources and estimating delivery timelines. My other responsibilities included building the UX practice by creating go-to market strategies, UX offerings and developing an internal roadmap.
March 2014 – April 2014
I worked directly with McKesson’s Customer Experience and Change Management organization as a UX Strategist to define a strategy to implement UX methodologies for McKesson’ IT organization. My work revolved around customer research, research analysis and future state envisioning.
Lead UX Researcher
December 2013 – February 2014
The VMware.com team wanted to enhance the Partner Locator tool. Since this effort had numerous false starts prior to Slalom’s involvement, my role and approach was to conduct research with various stakeholders within the organization and align stakeholders on the business goals and product vision before starting a re-design. I conducted a competitive analysis of other Partner Locator tools and how they compared to the VMware experience.
UX Team Lead
February 2013 – October 2013
I lead the UX team responsible for re-designing Visa’s corporate intranet from the ground up. This project entailed everything from user research, information architecture, interaction and visual design, as well as content strategy.
Lead UX Designer
November 2012 – January 2013
As the Lead UX Designer, we developed a custom document management application used for Clinical Trials at Genentech. My responsibilities included facilitating design workshops with stakeholders and users to define the requirements, developing low-fidelity wireframes and functional specifications and working collaboratively with developers during development.
UX Team Lead
June 2012 – October 2012
As the UX Team Lead for the Content Management System track for Visa Online, Visa Inc.’s B2B extranet portal, I defined user flows and requirements. I also managed a junior UX designer and provided oversight on all deliverables including wireframes, flow diagrams and prototypes.
Senior UX Consultant
October 2010 - May 2012
I was a Senior UX Designer within Slalom Consulting’s User Experience practice. I delivered user research and interaction design services at various clients in the Bay Area.
December 2010 – May 2012
Visa needed to revamp and consolidate outdated and inconsistent regionals B2B sites into one global experience for customers such as financial institutions and payment processors. I was responsible for driving product requirements and functionality across the entire program including login, user enrollment and self-service, homepage design and search.
October 2010 – November 2010
Gap, Inc.’s Retail Supply Chain division needed to improve current processes used in it’s global delivery channels. My responsibilities were to understand the current state by interviewing subject matter experts, develop a consistent process flow language and methodology to be used across the team and define both the current state as well as identify areas for future state process improvements.
June 2009 – September 2010
I worked with the Wholesale Intranet Management Team to provide strategic and operational direction for improved methods of solution delivery and team management. I introduced methods for improved stakeholder research and business requirements definition as well as developing a platform release management strategy that incorporated user feedback to ensure regular product releases based on aligned user and business priorities.
Business Systems Analyst Manager
February 2007 – January 2009
I managed a team of systems analysts as part of the intranet platform team, consisting of project managers, developers and visual designers building custom enterprise applications used by 60,000 employees. In addition to leading team projects and facilitating design sessions with stakeholders, my responsibilities included managing project scopes and timelines, determining team capacity, mentoring other team members and defining a more user-centric approach to system design by incorporating more UX activities such contextual inquiry, persona modeling, scenarios definition and usability testing.
Senior Business Systems Analyst
August 2003 – January 2007
As a Senior Business Systems Analyst with Washington Mutual’s Intranet Team, I managed requirements and systems design for various web-based solutions delivered on the corporate intranet platform for different internal business units. I collaborated with business stakeholders, technology development teams and user experiences teams to build user-friendly applications.
Business Systems Consultant
October 2000 – July 2003
As a Business Systems Consultant with Capgemini’s Microsoft Advanced Delivery Center, I worked with clients to understand their business problems and worked with development teams to define and drive the functional requirements for technology solutions to address the business need. During my time at Capgemini I worked across multiple industries including high-tech, financial, healthcare and energy.
Bachelors, Business and Information Systems
September 1996 – June 2000